jetbin's Privacy Policy

1. Scope and Definitions

This Privacy Policy applies to all services, products, and web pages operated under the jetbin platform. "Personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, financial transaction details, and device identification information.

"Processing" means any operation performed on data including collection, recording, organization, storage, adaptation, retrieval, use, disclosure, or deletion. In this Policy, "we", "jetbin", or "platform" refers to the jetbin.cam website and its associated services.

2. What Information We Collect

jetbin collects the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address and nationality
• Copy of national identity card or passport (for KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket, and Upay account numbers
• Deposit and withdrawal transaction history
• Wallet balance and bonus usage information

2.3 Usage and Technical Information

• IP address, device type, and operating system
• Browser type and language settings
• Site access times, page visits, and session information
• Gaming activity, betting history, and game preferences
• Information collected from cookies and similar tracking technologies

3. Purpose of Data Collection

jetbin collects and uses your personal information for the following purposes:

1. Account Management: Completing the registration process, ensuring login security, and providing ongoing account services.
2. Identity Verification (KYC): Confirming age and identity in line with international standards and preventing money laundering.
3. Financial Transactions: Processing deposits and withdrawals, distributing bonuses, and maintaining transaction records.
4. Customer Support: Effectively resolving issues through 24/7 Bengali live chat and email support.
5. Platform Improvement: Analysing user experience and improving service quality.
6. Security and Fraud Prevention: Addressing unauthorised access, fraudulent activity, and cyber threats.
7. Communications: Sending relevant updates, security alerts, and promotional information (with consent).
8. Responsible Gaming: Identifying problematic gambling behaviour and providing necessary support.

4. Cookie Policy

jetbin uses cookies and similar technologies (such as local storage and session storage). Cookies are small text files stored in your browser that improve the functionality of the site.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site — login sessions, security tokens, and so on. These cannot be disabled.
• Functional Cookies: Remember your preferences — language settings, game filters, and similar.
• Analytics Cookies: Analyse patterns of site usage to help improve services.

You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the site.

5. Sharing Information with Third Parties

jetbin never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: To complete transactions with payment services such as bKash, Nagad, Rocket, and Upay.
• KYC Verification Services: With authorised technology partners for the identity verification process.
• Game Providers: Game software providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft may access necessary technical information.
• Legal Obligations: To comply with valid legal requests from competent authorities or court orders.
• Fraud Prevention: With security agencies for the detection and prevention of fraud.

All third-party partners are required to comply with jetbin's privacy standards and may only use information for the specified purpose.

6. Data Security Measures

jetbin takes industry-standard technical and organisational measures to keep your personal information secure:

• SSL Encryption: All data transmitted on the site is encrypted using SSL/TLS protocols.
• Data Encryption: Advanced encryption methods are used when storing sensitive information.
• Access Controls: Only authorised staff may access information on a need-to-know basis.
• Regular Security Audits: Regular audits are conducted to identify and address risks.
• Two-Factor Authentication: An additional layer of security to protect your account.
• Firewall and Intrusion Detection: Active monitoring to prevent unauthorised access.

7. Data Retention Period

jetbin retains your personal information only for as long as necessary:

• Active Accounts: Full information is retained for as long as the account remains active.
• After Account Closure: Information required to meet legal and regulatory obligations may be retained for a specified period.
• Financial Transaction Records: Retained for the period specified under anti-money laundering regulations.
• KYC Documents: As required to fulfil the relevant legal obligations.

Once the retention period has passed, data is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the information jetbin holds about you at any time. This request can be made by emailing [email protected] or through live chat.

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. This can be done through your account settings or by contacting the customer support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may not be deletable before a specified period.

8.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. This will not affect the lawfulness of any prior processing.

8.5 Right to Data Portability

You may request your information in a structured, commonly used format.

9. Protection of Minors

jetbin is an adults-only platform. Registration by anyone under the age of 21 is strictly prohibited. We do not intentionally collect any personal information from minors.

If a minor has accidentally created an account and this comes to our attention, that account will be closed immediately and the associated information will be deleted. If a parent or guardian has any concern in this regard, please contact [email protected] without delay.

10. International Transfer of Data

In some cases your information may be processed or stored on servers outside Bangladesh — particularly when working with game software providers and technology partners. Wherever data is transferred, the protection standards set out in this Privacy Policy will be maintained and data will be handled in accordance with internationally recognised security regulations.

11. Responsible Gaming and Data

jetbin is committed to responsible gaming. For this purpose we analyse information relating to your gaming activity. If a player's behaviour shows signs of problematic gambling, we may proactively take steps to offer support. Data used for this purpose is applied solely for protective goals and not for any commercial purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.

12. Policy Changes

jetbin reserves the right to review and update this Privacy Policy from time to time. For any significant changes, we will:

• Post a prominent notice on the website.
• Notify you at your registered email address.
• Update the "Last Updated" date at the top of the page.

Continuing to use the platform after any changes will be considered acceptance of the revised Policy. If you do not agree to a Policy change, you may request that your account be closed.

13. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support (bottom right corner of the site)

Once we receive your request, we will do our best to respond as soon as possible. Protecting your privacy is jetbin's responsibility and we are committed to honouring that promise.